TxDOT is seeking information related to transaction processing and customer service interface software that supports electronic toll collection, image or video tolling, as well as violations and collections processing. TxDOT intends to have the rights to use, display, copy and modify software using TxDOT resources or designated agents.
For this Request for Information (RFI), vendors must be able to provide transaction processing software solutions which meet the objectives of this RFI and include, but are not limited to, a back office system with the following components: customer relationship management, image processing system, general ledger and financial reconciliation, business intelligence reporting interface, data warehouse and data archival software, system and network monitoring software, and ability to interface with customer website and interactive voice response phone system. This RFI is issued solely to obtain information to assist the department in its planning process and to identify third parties that may be interested in responding to any future solicitation documents.
This RFI does not constitute a Request for Qualifications, a Request for Proposals, a Request for Offers or other solicitation document, nor does it represent an intention to conduct a solicitation in the future. This RFI does not commit the department to contract for any supply or service, nor will any response to this RFI be considered in the evaluation of any response to a solicitation document. TxDOT will not pay for any information or administrative cost incurred in response to this RFI.
Sept. 15, 2017, at 3 p.m. CST
TxDOT will post any addenda to this page. It is the respondent’s responsibility to monitor this page regularly for updates, questions and responses, addenda, and additional RFI documents and information. TxDOT reserves the right to modify the schedule milestones at any time and for any reason. At its option, TxDOT may also elect to follow up directly with respondents with more detailed questions or to clarify submissions.
Questions regarding this RFI should be submitted in writing to the email address listed below. TxDOT will post responses to questions here without identifying the party or parties submitting the questions. Respondents are encouraged to submit questions before Aug. 25, 2017.
Toll Operations Division - TxDOT
12719 Burnet Road
Austin, TX 78727
Phone: (512) 874-9254